Terms and Conditions
Terms and Conditions of Hire Agreement
Booking for Chauffeur Services with ‘Eros Carriage Ltd,’ (trading as Ero Carriages London) it is acontract, once it has been accepted by ‘Eros Carriage Ltd’, either verbally, in writing, or email.The hirer accepts that they agree with terms and conditions, and are making this booking subject to those terms and conditions
“Agreement” means these terms, the terms stated overleaf, together with specific hire details stated overleaf.
“Cancellation” means and cancellation by you, of our services, after we have accepted your booking.
“Hire Period” means the period set out in a booking and stated overleaf, or as amended by agreement.
“Passenger” means and person who uses the services, or who enters the vehicle with the consent of another passenger, or of the person, or company booking our services
“Price” means the price for the services set out in the booking.
“Services” means the services of a Chauffeur driven vehicle.
“Unacceptable Behaviour” means any behaviour considered to be unacceptable by the chauffeur including refusing to wear a seatbelt, leaning out of the window of the vehicle, standing out of the sunroof, attempting to exceed the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol or in possession of any illegal substance, being violent aggressive or abusive, being a danger to himself or any other person, provoking persons in the party to commit violent acts, or being in any way unfit to travel.
“Vehicle” means the vehicle stated at the time of booking, or a replacement vehicle, if for any reason the vehicle booked cannot be provided.
“We/Us/Our” means Eros Carriage Ltd, “You/Your” means the individual or company making the booking.
Bookings and cancellations
We will make every effort to accommodate changes to booking details, however the rate stated includes only the pickups, drop offs and waiting periods as agreed.
Any additional mileage performed or waiting delays incurred will be at the discretion of the chauffeur and will be subject to additional charge as specified by Eros Carriage Ltd.
Cancellation charges may apply if cancellation is at late notice. If notice of cancellation is received, after the chauffeur has begun their journey to the pickup address, the full cost of the journey will be payable.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, there will be no cancellation charge
If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 50% of the cost of the booking will be charged
If a booking is cancelled by the Customer within 6 hours of the start of the contract or if the driver is already en-route, 100% of the cost of the booking will be charged
If the customer does not appear at the time and place designated as the pickup point, 100% of the cost of the booking will be charged
Minibus and Coaches
If a booking is cancelled by the Customer within 72 hours from the start of the period of hire, there will be a 25% cancellation charge
If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of the cost of the booking will be charged
If a booking is cancelled by the Customer within 24 hours of the start of the contract or if the driver is already en-route, 100% of the cost of the booking will be charged
If the customer does not appear at the time and place designated as the pickup point, 100% of the cost of the booking will be charged
Performance of Services
We aim to perform our services to a high standard.
Our Chauffeurs will use their judgment to drive at reasonable speeds in relation to the prevailing road type and conditions and you should not ask them to exceed speed limits. Unless we have agreed with you that a particular route should be used, our chauffeur may use any route to a destination that in their opinion is the best and most convenient route, whether it is or not actually the shortest route.
The chauffeur will endeavour to adhere to the pre-arranged itinerary/pick up/drop off times, and to the reasonable requests of the passengers, (the reasonableness of which shall be judged by the chauffeur) However, we cannot be held responsible for loss or inconvenience from delays and prolonged journey durations, due to circumstances beyond their control. i.e. traffic, adverse weather conditions etc.
Vehicles
Wherever reasonably possible the vehicle type agreed at the time of booking shall be used. However, we reserve the right to supply an alternative vehicle. In the unlikely event of vehicle breakdown or accident, we will make every possible attempt to supply a replacement vehicle as quickly as possible.
Luggage
All property and luggage remain at all times the responsibility of the passengers. We accept no responsibility or liability for any loss or damage.
It is your responsibility when reserving a vehicle, to check that it has sufficient space and weight allowance to accommodate the luggage to be carried.
Please ensure you advise the number and size of your luggage at the time of booking.
We reserve the right to refuse the carriage of luggage if in the chauffeur’s judgment the volume of weight is excessive.
You will pay for all cleaning and valet costs if any passenger causes any spillage, is sick in the vehicle, or in any other way causes the cleanliness of the vehicle. The standard valet charge is £75 plus VAT
The maximum seating capacity of the vehicle is determined by us and should not be exceeded. It is your responsibility to ensure that any children passengers are secured within a booster seat or protective child seat as appropriate. The company will provide child seats as long as they are requested at the time of the booking. (No Extra Cost)
Price of the Service
The price for the services is as set out in the booking, subject to amendment in accordance with this agreement.
If a fixed price for services has been agreed, this may be increased by an amount in accordance with out standard hourly rate at the relevant time for any delay or increase in the agreed hire period in the following circumstances:
- Any delay caused by you or any passenger for any reason.
- Any delay caused by severe traffic, congestion, accidents, weather conditions or any other cause outside our reasonable control.
Airport collection delays, where flight delay information has only been reported after the chauffeur has set out on his journey to the airport.
Any amount due from delays, will be added to, and form part of the price.
Unless otherwise agreed the price stated is exclusive of the following which will be payable in addition where applicable:
- A.T (which shall be payable by you subject to receipt of a V.A.T invoice)
- Road Tolls, London Congestion Charge, or additional expenses such as parking
Any wasted journeys carried out because of error on your part i.e. incorrect incoming flight date given, shall be paid for, in full, by you.
Waiting time: We allow 30 mins grace from the time of pickup and 60 mins for flight arrivals. After this time, a charge of £35 per hour will be made, £0.58p per minute.
Any price given online, particularly if it is for a major sporting event or concert, is subject to confirmation. We reserve the right to reject a booking if a price is not agreed or if a suitable vehicle is not available.
Terms of Payment
Any bookings made through an agent or online platform, payment must reach Eros Carriage Ltd in a timely manner or within the agreed terms. Any payment that does not meet the agreed terms, Eros Carriage Ltd have the right to demand payment from the passengers directly.
If you do have a corporate or credit account with us, payment is required 30 days following the date of the invoice unless otherwise agreed in writing. Payment by the end of the month following the date of the invoice upon application.
We warrant that our services will be performed using reasonable care and skill.
The company has Public liability covering passengers for a maximum of £5,000,000.
Carrying of Hazardous Goods – The company will not allow clients to carry any goods consider hazardous, this is any product which would require special labelling by law. Carrying of hazardous goods will result in insurance cover being invalid.
We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or part. You may not assign or transfer any of your rights or obligations without our written consent.
Discrimination
We operate a strict policy of non-discrimination for race, religion, sexual orientations, health and disability and all other areas of discrimination.
Health and Safety
We require any party booking transport for themselves or any member of their party who might incur any health and safety issues make the company aware of the customer’s requirements in advance of booking. Should the company consider we are unable to meet normal H&S requirements for the customer and other passengers’ safety we will regretfully have to decline the booking.
Children in vehicles
Should any child need to be included in the transportation the lead name on the booking form should confirm the age of children in the party and if required provide suitable child restraint to be fitted to the vehicle prior to the start of the journey.
Animals in vehicles
We will accept guide dogs with registered disabled people however this should be advised to the company at the time of booking the service, all other animals will be accepted at the discretion of the company and should be made aware when booking the service. The company reserves the right to refuse the transportation of animals except Guide dogs or other animals used by registered disabled people.
Complaints
We will accept guide dogs with registered disabled people however this should be advised to the company at the time of booking the service, all other animals will be accepted at the discretion of the company and should be made aware when booking the service. The company reserves the right to refuse the transportation of animals except Guide dogs or other animals used by registered disabled people.